HR METRICS

Human capital as a lead indicator of shareholder value
Peter Saulnier

Critical success factors in human resources data collection, analysis and documentation
Mark Westcott
Steve Bond

Air Canada jazz case study
Brenda Rowe

Using measurement to guide employee development and training
Ian J. Cook

Recognizing the value of HR metrics to the organization and the bottom line: Can HR measure up?
Mark Lang

Ian Cook's reptutation for delivering practical insight through humorous interactive presentations has been gained through 12 years of international consulting experience.Formely based in the UK, Ian has delivered consulting and development projects to clients of Fortune 500 and FTSE 100 in Europe and North America. Ian has a special interest in the foundational drivers that create powerful companies and focuses his expertise on growing and empowering leaders to reach their full potential. Specializing in the area of learning and development, Ian is sharing is insight and expertise as a coach and advisor to senior leaders in many of Vancouver's top businesses. As a lead consultant with Caliber Leadership systems, he is constantly tasked with the challenge of demonstrating the business value of learning programs.

Team Function - Consultant- health & productivity, disability and absence management

Areas of Specialization and Related Experience - Consulting on a range of programs and facilities to address health-related business issues

- Specialization in prevention, health promotion and absence/disability management.

- Analysis, design and development of programs for public sector, health care, public utilities and corporate employers

- Experience with employees with severe chronic pain or disability, as well as early interventions on workplace disability

- Development of systematic approaches to absence management that have resulted in significantly reduced workers' compensation, and short- and long-term disability claims

- Management and marketing of employee and family assistance programs (EFAPs)

Relevant Client Experience - Large multi-employer union

- Large food manufacturer

- Large public sector employers

Credentials and Professional Experience - Over 25 years in the health care field, including more than 20 years in prevention, health promotion and absence/disability management consulting

- Various positions and roles in the health care system, facilities, insurance industry and consulting to employers

- Clinical nursing skills and knowledge with a business focus on absence and disability issues

- Registered Nurse (RN)

- B.Sc. specializing in nursing

Lori Wiedeman is the Acting Director, Human Resources with the BC MInistry of Transportation. She has worked for BC's provincial government since 1983 in the operational HR, project management, bussiness analysis and strategic planning. Working in 11 different Ministries and agencies in the Public Servic has given her a unique perspective on the challenges faced by both central agencies and line operations. She spent several years working on the Coporate Human Resources Information and Payroll System as a Business Analyst, implementing a wide variety of data analysis and reporting tools for the Public Service before moving back to an opertaional HR role in 2001.

Mark Westcott is a Senior Project Manager for Sierra Systems in Vancouver. Mark has been with Sierra Systems for 14 years and is currently responsible for delivering practical solutions for their Business Intelligence (BI) Service customers. He has experience with the Transportation, Natural Resource, Utilities, Insurance, Government, Retail and Telecommunication industries delivering custom applications, packaged applications and BI applications for Human Resource, Finance, Supply Chain and Maintenance. He has experience in all areas of data collection, integration and analysis.

Steve Bond is the Senior Manager leading Sierra Systems' Business Intelligence (BI) Services in Vancouver. Sierra Systems is one of North America's premier management and IT consulting organizations with offices across Canada and the US. Steve has over 10 years of experience working with leading global organizations to implement business intelligence solutions that assist in the driving corporate strategies. With extensive experience in business transformation, strategic positioning and corporate governance, Steve has a reputation for delivering practical solutions which drive and measure business value. He has extensive experience leading global organizations in the UK, US and Canada through significant business transformation programs including major changes to human capital strategy. He has authored several BI best practices articles, has won numerous awards for the innovative and practical use of BI/ Data Warehouse technology and has spoken at several BI/DW events both locally in Vancouver and internationally.

Brenda Rowe has been with Jazz Air Inc. (Air Canada Jazz) since 1987 and previously Eastern Provincial Airlines and Canadian Airlines (since 1978 and 1986, respectively). Her airline caeer began with a flight attendant position and she rose through her ranks to become Manager, Recruitment and Relocation Manager for Air Canada Jazz, where she is now responsible for the recruitment strategy for all Jazz employees across the country and the daily implementation of the plan. With her team, she also manages the Relocation Program for hundreds of crews and management staff transferred to bases nationally.

Les is a principal with Quantium Inc. - Practitioners in Organizational Improvement -specializing in consulting and training services to public and private sector organizations. Les' background includes assignments in service, management and quality at Xerox Canada Ltd. from 1973 to 2000. As Organizational Effectiveness Manager, Les was responsible for productivity and level of service improvement, facilitation and support of Customer Teams, and implementation of the Business Excellence Process. Les served on the Xerox Transition Design Team and was instrumental in creating and launching the Business Process Management Program and in creating a network of change agents. He facilitated Benchmarking studies for the North American Integration Quality Improvement Team and has served as assessor for the Quality Council of British Columbia Silver Award Program. Les studied Computer Science at Simon Fraser University and Administration at the University of Manitoba. He attended one of the last Deming Institute courses on Quality, Productivity and Competitive Position delivered by W. Edwards Deming. Les is an advisor for the National Quality Institute and an active member of the British Columbia Centre for Quality. Les volunteers as Trainer and Communications Officer for Canadian Power and Sail Squadrons (Norvan - Pacific Mainland District), as a speaker for the Quality Action Teams of BCCQ, and as a special committee appointee of the Board of Directors of Providence Health Care. Les lives in North Vancouver with his wife Nancy.

Peter Saulnier is the Practice Leader for Watson Wyatt's Human Capital Group in Vancouver, Canada. He has worked in compensation and human resources management, including HR metrics, for over 15 years. He has experience in all areas of employee compensation, including executive compensation, incentive plan design, sales compensation, salary structure development, long term incentive plan design, performance management and mergers and acquisitions.

A member of the TELUS HR Senior Leadership Team, Mark Lang is the Human Resources Business Partner for TELUS Corporate Affairs and also the Senior HR Lead on Enterprise Strategic Projects. Prior to joining TELUS last August, Mark spent three years with Capital One Financial in Richmond, Virginia, where he was very involved in process engineering, organizational redesign, outsourcing and HR program design. Mark was awarded the Circle of Excellence Award for the redesign of Capital One's Direct marketing centre based on lean process principles.