Avoiding Knowledge Collapse in the Government

Identifying and managing critical knowledge-holder
Joel Alleyne

Getting senior management on board; Developing a culture of knowledge-sharing
Ann Hawkins

Using information management tools to improve knowledge transfer
Joel Alleyne

Best practices for maintaining corporate memory
Jennifer Kerr

Improving knowledge transfer through coaching and mentoring
Joanne F. Milligan

HR policies that facilitate knowledge transfer
Joanne F.Milligan

Sue consults in human resources and communications. Prior to co-founding NVision Consulting, Sue worked with William M. Mercer and the Winter Consulting Group, serving clients in a range of industries including financial services, hospitality, petrochemicals, publishing, pharmaceutical, marketing, retail and public utilities, as well as the public service and not-for-profit sectors. She has been a featured speaker, commentator and writer in a number of forums including the Human Resources Professionals Association of Ontario, Ontario Society for Training and Development, and Canadian HR Reporter. She is currently on the Toronto Leadership Committee and the National Executive of the Canadian Human Resource Planners. She is active in the community and is past Chair of the Elizabeth Fry Society of Toronto, past Board Member and Literacy Tutor of Parkdale Project Read, and a Literacy Tutor in the public school system.

Joel Alleyne is Chief Information and Knowledge Officer for Borden Ladner Gervais LLP. Mr. Alleyne has worked extensively with clients in professional service, healthcare, insurance, pharmaceutical, finance and government organizations. He was appointed in 2004 to the Entovation 100 Global Knowledge Leadership Map which includes several global thought leaders and practitioners in the field who play a role in shaping the new knowledge-based economy. Joel is Practitioner in Residence at the Knowledge Media Design Institute - University of Toronto and a faculty member/senior researcher with the Kaieteur Institute For Knowledge Management.

Ann Hawkins has over twenty-five years' experience helping to create and lead effective organizations. She has worked with private, public and not-for-profit organizations internally as a Vice President Human Resources and externally as a Consultant in the field of Organization Effectiveness. She was Director, Human Resources and a member of the Management Committee at Ortho Pharmaceutical Canada Limited (a subsidiary of Johnson & Johnson) and Vice President, Human Resources in the Retail Division of Imasco Limited. Ann's clients include organizations in municipal government, health care, financial services, insurance, telecommunications, high tech, manufacturing, transportation and travel and hospitality sectors. She is a founder and Director of the Leading Strategic Change program at the Joseph L. Rotman School of Management, University of Toronto. In a volunteer capacity Ann is currently a member of the board of the Brescia University College Foundation. She is immediate Past-President of the Registered Nurses Foundation of Ontario, and serves on the Advisory Committee of the Dorothy M. Wylie, Nursing Leadership Institute. Ann has also served as a Governor of the YMCA of Metropolitan Toronto, a Director of the HRPAO, President of Opportunity for Advancement (a United Way agency providing outreach to women), a Director of Outward Bound Canada and a Director of the Boulevard Club.

Tony provides human resources and communications consulting expertise, drawing on his experience as a human resources professional in training, compensation and benefits, and as a change agent reporting to the President of Black Photo. Working in the financial services, retail, aerospace, technology and healthcare industries, Tony has introduced innovative human resources programs ranging from vision-building to compensation and teaming. He has also developed communication strategies and materials to gain employee understanding and support for successful culture change and merger integration. Tony has served as President of the Human Resources Professionals of York Region, and has been actively involved with the Canadian Association of HR Planners, the Toronto Board of Trade and other industry groups. His clients include Ciba-Geigy, Apple, Astra Pharma, IOF, Xerox, Bata, Deloitte &Touche, Revlon and DuPont.

Jennifer Kerr has contributed 20 years to the Ontario Justice Ministries. She has been a Senior Analyst with the Justice Sector Knowledge Management Project since its inception in 2000, where she helped to develop a sector-wide Knowledge Management Strategy. She now creates generic, non-technology KM tools, develops and delivers KM education, collaborates with other corporate initiatives to ensure that KM activities and behaviours get embedded into regular business processes, and works directly with business areas to help them develop and implement their own KM strategies. In September 2003, Jennifer introduced the Knowledge Transfer Guide, a planning tool to help identify and capture key knowledge from exiting employees that is now used as part of the KM curriculum for senior managers across the Ontario Public Service.

Joanne F. Milligan is Vice President, Human Resources and Organization Development at The Michener Institute for Applied Health Sciences. Her role is to build and champion the implementation of the People Strategy for this organization. For the past 25 years Joanne has worked in healthcare, specifically in hospitals within acute care, geriatric care, long term care and mental health sectors. Joanne received her BScN (Bachelor of Science in Nursing) from the University of Ottawa and her MPA (Masters in Public Administration) from Queen's University.