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Performance Improvement in Healthcare

Conference held in Toronto on March 24, 25 & 26, 2003
Chairs: Nancy J. Martin, Grand River Hospital; Roy Butler, St. Joseph’s Health Care London; and Cathie M. Brow, Humber River Regional Hospital

CD-ROM: Over 8.5 hours of video presentations plus over 370 pages of original material

To purchase, please contact Federated Press.

From measurement to improvement

The critical role of the balanced scorecard: Translating strategy into action
Brett Knowles, President, Performance Measurement Solutions

  • Translating strategy into action
  • Indicators and processes
  • Five phases to build a scorecard
  • Average overall improvements

Video: 87 minutes • Overheads

Case study: Turning indicator data into better quality of care
Barry J. Monaghan, President and CEO, and Anne-Marie Malek, Vice-President, Programs, West Park Healthcare Centre

  • Scorecard development and performance framework
  • Linking performance measurement to organizational strategy
  • Indicator types and source
  • Stakeholder perspective: patient/resident satisfaction
  • Quality and clinical outcomes perspective
  • Medication practice performance improvement

Video: 46 minutes • Overheads

U.S. case study: Grand River Hospital’s approach to measuring performance
Kerri Bennett, Decision Support Coordinator, and Nancy J. Martin, Director, Research and Performance Metrics, Grand River Hospital

  • Project goals and the quadrants
  • The first indicators and indicator template
  • Program dashboard
  • Measurement issues
  • Predictive analysis

Video: 40 minutes • Overheads

Advanced issues

U.S. case study: Benchmarking, indicator development and root cause analysis
Maureen K. Cosentino, Quality/Risk Management Coordinator, La Rabida Children’s Hospital

  • Associated problems
  • External benchmarking
  • Indicator development
  • Data pitfalls
  • Root cause analysis: a case study

Video: 29 minutes • Overheads

Rethinking the approach to patient safety and quality
Robert Devitt, President and Chief Executive Officer, Peterborough Regional Health Centre

  • Traditional patient safety tools
  • Safety management and hospital response
  • Lessons and questions with traditional systems
  • Measuring and reviewing

Video: 22 minutes • Overheads

U.S. case study: How SMDC links performance measurement, the strategy map, and quality improvement to improve patient safety and care
Barbara Possin, Director, Quality & Regulatory Compliance, St Mary’s/Duluth Clinic Health System

  • Current U.S. healthcare environment
  • Reason to link quality to strategy
  • Strategy map, measures, and initiatives
  • Ensuring flow of quality improvement
  • Link of quality to BSC process at department level

Video: 53 minutes • Overheads

Case study: St. Joseph’s Health Care London’s approach to improving care for mothers and well newborns
Roy Butler, Director, Quality Evaluation & Measurement, St. Joseph’s Health Care London

  • SJHC’s accountability framework
  • Signals of improvement opportunity
  • Cycle for learning and improvement
  • Performance measures after implemented changes
  • Vision/strategy and guiding principles
  • Client satisfaction survey results

Video: 26 minutes • Overheads

Questions and answers

Case study: How Ste. Anne’s hospital survived accreditation
Judi Newnham, Coordinator of Clinical Programs, Ste. Anne’s Hospital

  • Key indicator development
  • Adapting balanced scorecard elements
  • Strategic alignment and objectives
  • Accreditation results and lessons learned

Video: 40 minutes • Overheads

Case study: Windsor Regional Hospital’s approach to measuring the success of its program
Charlene Wolfe, Coordinator Decision Support, and Anne Snowdon, Vice-President Women’s & Children’s Services, Chief Nursing Officer, Windsor Regional Hospital

  • Improvement projects initiated and results
  • Measuring Success
  • Lessons learned
  • Envisioning the future

Video: 57 minutes • Overheads

Case study: Ensuring data integrity for performance measurement
Sue Martin, Chief Information Officer, and Dawn Sidenberg, Director, Organization Renewal, Lambton Hospitals Group

  • Framework for data integrity
  • Linking information to strategy
  • Resolving problems with data integrity
  • Lessons learned and critical thinking
  • Value added strategies

Video: 41 minutes • Overheads

Case study: How Humber River Regional Hospital’s program helped it improve overall care
Cathie M. Brow, Vice-President, HR & Corporate Services, Humber River Regional Hospital

  • Developing and communicating the strategic plan
  • Challenges for a non-profit organization
  • Traditional vs. strategic indicators
  • Operationalizing the strategy
  • Aligning the organization to the strategy
  • Translating the BSC and performance measurement

Video: 24 minutes • Overheads

Managing performance improvement

Case study: Using performance data as an integral component of strategic planning
Michael Cohen, Director, Decision Support, Queensway-Carleton Hospital

  • Decision support: committee structure and information flow
  • Measuring corporate performance: strategic outcomes
  • Monitoring operational performance
  • Clinical resource utilization management
  • Data integrity and concurrent review
  • Lessons learned

Video: 46 minutes • Overheads

 

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