Knowledge Management in Government

Presentations, lecture notes and visual aids delivered at the Federated Press Knowledge Management in Government Course held in Toronto on November 1 & 2, 2001.

To purchase, please contact Federated Press.

Supplementary Course Material

Electronic Document Management, overhead presentation prepared by Ravi Shankar

Course Leader

Gordon Jenkins CGI Group Inc.

Gordon Jenkins is a Partner and Senior Consultant with CGI Group Inc. in Ottawa. His current focus is on high-level strategic consulting Government On-Line (GOL) and interrelationship with content management and other necessary GOL prerequisites. Mr. Jenkins has just completed a two-year assignment in similar mandates in India and Singapore. He has, over the last eight years, been active in management consulting, financial management as well as information management, both at corporate and regional levels. He has lived and worked also in Sweden, Australia and Hong Kong. He is a former senior executive of the Canadian Government.

Co-Lecturers

Ann Abels Bank of Canada	Ann Abels has been Project Manager for both the Bank of Canada's Corporate Management Information site and the deployment of an enterprise-wide e-doc management tool over the past two years. She has recently been appointed to a new position as Senior Consultant, Knowledge Management, in the Corporate Services department.
Ravi Shankar* Indian and Northern Affairs Canada	Ravi Shankar is Director of Corporate Information Management with the Department of Indian Affairs and Northern Development. He is currently involved with the development and implementation of the knowledge management strategy to allow employees to share and transfer knowledge in order to improve decision making and service delivery. The comprehensive approach being taken by the department to manage their information and records holdings has involved the formation of a new partnership between stakeholders and a commitment to undertake the necessary changes in training and communications. Ravi's experience includes management consulting, internal auditing, financial management as well as information management, both at corporate and regional levels.
John Messina, B.Comm., CMA Canada Customs and Revenue Agency	John Messina is the Director of Business Intelligence/Decision Support in the Information Technology Branch of the Canada Customs and Revenue Agency. He is currently developing a program that will provide CCRA with an agency-wide approach to business intelligence. John has been with the CCRA for 20 years and the information technology area for the last 16 years. He has always worked in the application development environment, holding progressively more responsible positions.
J. Paul Cripwell J. P. Cripwell Associates	J. Paul Cripwell graduated from McMaster University in 1974 with a Bachelor of Engineering in Transportation and Traffic. While this may seem a long way from the field of knowledge management, his varied career path has provided the necessary background for his current endeavours. Starting at Transport Canada, Paul developed specialized survey techniques for airport groundside facilities, and then went on to traffic safety and transportation economics. His constant exposure to computers allowed him to develop talents in IT and apply those talents toward the development and application of training programs for both off-the-shelf and specialized software packages. Over the past years, Paul has applied his wide experience with an engineering discipline toward the development of underlying theories related to information flow and knowledge deployment. As J. P. Cripwell Associates, Paul provides services to Outsights, a Washington-based company supplying specialized knowledge object management and tools for the computer support industry. He will be working closely with Ajilon Canada in the development and implementation of Government On-Line projects under an omnibus contract recently awarded by the Treasury Board.
Derrick Stanford Open Text Corporation	Derrick Stanford, product marketing for Open Text, has over 13 years of professional sales and marketing experience, with significant expertise gained from working within the Canadian and U.S. Federal Government space, and on numerous U.S. State Government projects. Mr. Stanford joined Open Text, a worldwide leader in delivering collaborative commerce solutions, in the fall of 2000. He has participated in the replacement of manual and paper-based processes with electronic processes in government administration, and has practical understanding of collaborative knowledge and records management applications and their deployment within government departments.
Jamie Chapman Chapman Facility Group Inc.	Jamie Chapman is the Creative Director for Chapman Facility Group Inc. The Group creates and implements project management tools - such as risk assessment - and performance measurement tools for Government clients. Jamie is a former Director General and Departmental Security Officer of the National Archives of Canada and has been consulting to the Federal Government for the past 10 years. Jamie's participation with his clients usually begins with a searching assessment of their situation, and that means the entire situation, including both financial and human resources, to identify the client's needs. Virtually all projects require a special touch when assembling the sponsoring parties and recruiting the project team. Jamie specializes in facilitating the negotiation of co-operative working relationships such as partnering agreements.

* Not featured on the CD.
Biographies are accurate at the time of recording.