diversity in the workplace Conference held in Toronto on December 10, 11 & 12, 2003 Chairs: A. Catherine Decarie, Export Development Canada/Exportation et développement Canada; Janet Naidu, Liquor Control Board of Ontario; Valerie Morrissette, Pelmorex Inc. (The Weather Network/MétéoMédia); Laraine Kaminsky, Malkam Cross-Cultural Training CD-ROM: Over 10 hours of video/audio presentations plus over 27 pages of original material To purchase, please contact Federated Press. LAYING THE GROUNDWORK: MAKING THE BUSINESS CASE Special Case Study: Global Diversity at ARAMARK Elizabeth A. Campbell and George M. Webber, ARAMARK Canada Ltd. How success as a global business requires a diverse, high performing workforce Ensuring that all managers and employees are invested in diversity Measuring the success of diversity initiatives Diversity supplier efforts to support business strategy Video: 50 minutes • Overheads Developing Diversity Goals and Accountability Ingrid Hann and Dr. Rohini Anand, Sodexho MS Canada Limited Getting commitment from the top Resources and structure to leverage diversity Integrating diversity into core business Clearly articulating diversity strategy Video: 47 minutes • Overheads Developing a Diversity Action Plan Douglas Dollinger, People Works Starting with a statement of diversity Tools to measure and implement diversity plan Innovative ways to augment diversity initiatives Audio: 28 minutes • Overheads Surviving the Employment Equity Audit A. Catherine Decarie and Anne Dunnigan, Export Development Canada/Exportation et développement Canada Preparing for the audit: what to expect from the auditor and how to get ready Components of an effective program Key players Post audit activity Video: 36 minutes • Overheads BEST PRACTICE OUTREACH PROGRAMS Developing and Maintaining National Partnerships at SaskTel Carolynne Warner and Janice Handzuik, SaskTel SaskTel’s Aboriginal partnership policy What SaskTel looks for in a potential partner How SaskTel develops the partnership Programs that reach out to aboriginal youth Video: 37 minutes • Overheads Developing an Internal Recruitment Agency: CIBC's 4-Pronged Initiative to Recruit People with Disabilities and Aboriginal Persons Tom Proszowski, Canadian Imperial Bank of Commerce Developing an internal recruitment agency targeted toward people with disabilities and Aboriginal peoples Ensuring candidates and employees self identify Overcoming barriers to workforce integration Video: 39 minutes • Overheads Global Partners for Peace and Prosperity Project Maureen Geddes, CANGRAM International Inc. Bell Canada’s Community Development Beyond internal diversity initiatives Partnerships in the Community Internet-based cultural connections Audio: 40 minutes • Speakers' papers: 1,500 words • Overheads IBM's Diverse Leadership Development Program Susan Turner, IBM Canada Creating an inclusive environment Constituency-based Leadership Development Mentoring at IBM Executive Resources Process and Management Accountability Video: 38 minutes • Overheads RECRUITMENT, RETENTION, ACCOMMODATION How Pelmorex Won Top Spot in the Federal Government's Diversity List Valerie Morrissette and Jerry Evers, Pelmorex Inc. (The Weather Network/MétéoMédia) How Pelmorex infuses diversity into daily practices and procedures How Pelmorex finds and attracts from the four designated groups Pelmorex’s approach strengthening ties to the Aboriginal community and persons with disabilities Establishing effective outreach programs Audio: 30 minutes • Overheads Duty to Accommodate People with Disabilities, Is There More You Should Know? Dana Beljanic, Manitoba Hydro What is reasonable accommodation Accommodation in employment Limits of accommodation/undue hardship Roles and responsibilities Accommodating employees who request accommodation after their hire Creating an inclusive workplace that supports accommodation Video: 48 minutes • Overheads Practical Accommodation Strategies and Techniques for Managers Mundy McLaughlin, Ontario Power Generation Training managers regarding the legal and business rationales behind workplace accommodation Types of accommodation within OPG Emerging issues such as mental health Strategies to address special challenges Video: 47 minutes • Overheads Building an Inclusive Culture Within Your Organization to Ensure Retention Milé Komlen, Canadian Imperial Bank of Commerce (CIBC) Integrating diversity into all aspects of business functioning Communication tools that emphasize the importance of inclusion and diversity to staff Mentoring and training programs to implement changes Retention issues Strategies to promote an inclusive work environment and being an employer of choice Video: 43 minutes • Overheads PRACTICAL DIVERSITY IN TODAY'S ECONOMY Becoming an Employer of Choice with the New Pool of Immigrant Talent Laraine Kaminsky, Malkam Cross-Cultural Training What makes your organization an employer of choice Link between employment equity and diversity Strategies to become an employer of choice Role of HR Audio: 49 minutes • Overheads Keeping Diversity Alive in an Economic Downturn John H. Berry, IV, Nortel Networks Convincing senior management of the business case for diversity in down times Leveraging diversity to create effective global teams Nortel’s national internship program Providing career development opportunities Challenges in managing diversity from both Canadian and U.S. operations Audio: 41 minutes • Speaker's paper: 1,875 words • Overheads • Speaker's Notes Practical Diversity Training for Managers Judith Phillips, Delphi Solutions Corp. How Delphi identified its training needs Building support for training and minimizing resistance Coaching managers on handling diversity on a daily basis Delphi’s in-house training initiatives Video: 24 minutes • Overheads Enhancing Business Performance by Bridging the Workplace and Marketplace at the LCBO Janet Naidu, Liquor Control Board of Ontario Enhancing business performance by bridging the workplace and the marketplace with diverse employees Impact of women senior managers and executives on marketing and customer service How diversity has changed the way LCBO does businessvision Video: 36 minutes • Overheads Diversity on a Budget Pat Paras, Greyhound Canada Transportation Corporation How Greyhound developed its diversity program on a shoestring Cost-effective outreach programs Recruiting on a budget Video: 22 minutes • Speaker's paper: 2,107 words • Overheads

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