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Developing an Internal
HR Consultant Practice

Conference held in Toronto on May 6 & 7, 1999
Chair: Margaret Butteriss, Vice-President, Human Resources, Fidelity Investments Canada Limited

Book: over 585 pages of original material
CD-ROM: over 9 hours of video presentations, plus book content

To purchase, please contact Federated Press.

The strategy & implementation

The strategic role of the HR practitioner as an internal consultant
Herb Koplowitz, President, Applied Organizational Science

  • The value of an integrated theory
  • Advising managers on team building
  • Advising managers on organizational structure
  • Helping manage the organization’s talent pool
  • Helping solve cross-functional problems
  • Garnering respect and resources

Video: 33 minutes • Speaker’s paper: 7254 words

Growing consultants in HR: an opportunity to contribute to the business
Jenny Wethers, Director, Human Resources – Sales & Distribution Services, Fidelity Investments Canada Limited

  • Traditional human resources vs. the consulting role
  • Considerations in preparing to grow consultants
  • Managing the consulting process
  • Growth challenges for the consultant
  • Managers’ challenges in growing consultants
  • Dealing with transition issues

Video: 31 minutes • Speaker’s paper: 6881 words

Diagnosing organizational issues: advanced techniques for internal consultants
James Norrie, Vice-President & General Manager, Client & Technology Services, Interactive Media Group

  • Achieving unbiased thinking
  • Getting to the root of the problem
  • High leverage methods for use in problem solving
  • Problem diagnosis and definition skills
  • The research vs. action approach
  • Tips, tools and techniques

Video: 45 minutes • Speaker’s paper 6174 words

Moving to an internal HR consulting practice
Gail A. Aller-Stead, Organization Effectiveness Manager, Warner-Lambert Canada Inc.

  • Implementing the new HR organization
  • Building and leveraging talent and transformation
  • Assumptions and vision for HR reframing
  • Distinguishing features of the reframed HR organization
  • Pivotal role of the HR business partner
  • Key learnings: client, IT and boundary management

Video: 37 minutes • Speaker’s paper: 5064 words

What CEOs expect of the HR function
Margaret Butteriss, Vice-President, Human Resources, Fidelity Investments Canada Limited

  • Meeting the changing requirements of HR functions
  • Roles of HR business partners, line management and employee
  • Developing a competency-based framework
  • Providing leadership assessment and development
  • Impact of new tools and technology

Video: 28 minutes • Speaker’s paper: 7642 words

Leadership & partnership

Establishing a new mindset: the transition from HR service provider to consultant
Michael S. Miles, Associate Professor, Department of Human Sciences, Concordia University

  • Shifting to the communications paradigm
  • An effective HR resource model
  • Approaches to partnerships with managers
  • Effective HR support: expert vs. process consultant
  • Opportunities and challenges for the HR professional

Video: 45 minutes • Speaker’s paper: 6042 words

The internal consultant’s role in conflict management
Hugh MacDonald, Director, Human Resources, Canadian Imperial Bank of Commerce

  • Latest theories and models of conflict in organizations
  • Third-party partnership and outsourcing
  • CIBC’s three pronged conflict management plan
  • Conflict styles and tactics for internal consultants
  • Uses of power: as the architect of conflict
  • Face saving techniques: consequences in a conflict

Video: 43 minutes • Speaker’s paper: 1759 words

Leadership skills for the senior internal consultant
Sherrill G. Burns, President, TransformAction Inc.

  • Dealing with executive workload
  • Adapting to the political realities within the organization
  • Supporting the decision-making process at senior levels
  • Playing a role in executive team and company development
  • Applying leadership competencies
  • Self-assessment techniques: leadership competency dictionary

Video: 38 minutes • Speaker’s paper: 2767 words

"Distributed" HR consulting
Avon K. Giddings, Director of Human Resources, Group Division, Sun Life of Canada

  • The Sun Life model of internal business consulting
  • Structure, reporting and peer groups in a business unit
  • Evolution and future of the internal consulting role
  • Managing multiple HR service providers
  • Integrating multiple schedules and activities
  • Successes and pitfalls of the "distributed" approach

Video: 32 minutes • Overheads

Leading by example: internal HR consultants
Brian M. Cox, Managing Partner, Xerox Quality Services

  • Changing the Xerox organization
  • Defining the cultural norms
  • Encouraging and changing team behaviour
  • The HR process improvement model
  • Measuring customer/employee satisfaction
  • Defining and developing core competencies

Video: 43 minutes • Overheads

Change leadership

Facilitating change: the HR consultant in the law department
Rebecca Laird, Human Resources Advisor, Law Department, Nortel Networks

  • Communicating the vision
  • Polling the organization to establish areas for change
  • Managing the variables and pace of change
  • Creating a flatter management structure
  • Building the new team
  • Motivating lawyers and the wider organization

Video: 25 minutes • Speaker’s paper: 2264 words

The internal consultant as an executive coach
David S. Weiss, Geller, Shedletsky & Weiss

  • Consulting vs. coaching differences
  • Diagnosing a coaching opportunity
  • Identifying appropriate coaching resources
  • Effective matching of the coach with the employee/client
  • Systematic techniques of executive coaching and feedback
  • Applying the executive coaching process to case studies

Video: 65 minutes • Overheads

Setting up the internal consultant practice
John Swain, Director, Johnston Smith International; and Cam Graham, Senior HR Advisor, Petro-Canada

  • Developing a transformation plan
  • Elements of internal consultancy
  • Internal consultancy challenges
  • Internal consultancy vs. staff function
  • Internal consultant-manager roles and requisites
  • Contracting relationships: client/consultant

Video: 54 minutes • Speakers’ paper: 3242 words

Internal HR consulting in the community banking structure
Peter Tate, Vice-President, Human Resources, Personal and Commercial Financial Services, Bank of Montreal

  • Reasons for the changes in the HR role
  • The creation and evolution of a new model
  • The new HR organizational design
  • Relationship managers as internal consultants
  • Lessons learned and client feedback
  • The future: organizational change and management’s agenda

Video: 43 minutes • Overheads

 

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