EMOTIONAL INTELLIGENCE IN THE WORKPLACE

Leading practices in emotional intelligence
Brady Wilson

Using EI assessment to manage effectively: Part 1
Dr. Carina Fiedeldey-Van Dijk

EI tools for successful teams
Brady Wilson

Using proven EI conflict resolution tools to prevent and manage conflict
Mike Dombrow

Using EI assessment to manage effectively: Part 2
Dr. Carina Fiedeldey-Van Dijk

Laying the groundwork for change
Nimira Harjee

EI techniques to reduce illness, increase motivation and boost performance
Lydia Roy

Implementing an emotional intelligence program
Noel Genoway

Sustaining emotionally intelligent leadership
Lydia Roy

Exercising emotional intelligence
Dr. Carina Fiedeldey-Van Dijk

As President of ePsy Consultancy, Dr. Carina Fiedeldey-Van Dijk researches and consults on the dynamics that drive performance,helping companies improve behaviour and attract top employees and customers. She concentrates on competency development, leadership, individual/group profiling and segmentation and forecasting. She uses, develops and/or validates psychometric and job performance measures to optimize functioning in the workplace and elsewhere. Blending numerical and conceptual insights, she empirically demonstrates the relationship between performance, satisfaction and the bottom line. Carina works in partnership with several companies around the world, including Ei World, Six Seconds, Witz Training and TWI, who are all involved in EI. She has a proven record of accomplishment in research consulting and in academia. Having started her career as researcher, she moved on to lecture research methodology and statistics at the University of Pretoria, where she completed her PhD, and as founder, directed a teaching and research centre, CEMCO. Carina has given 43 presentations at scientific conferences (16 international), and has compiled hundreds of validation, reliability and norm reports. She has written nine books/chapters in books and 35 articles in journals and newsletters, patented an assessment tool and has served on professional boards and as external editor. In Canada she established and managed an R&D division for the assessment firm Cash, Lehman & Associates, as well as for Saville & Holdsworth. Later she led the R&D team in efficacy research at Informatics & Communications. Carina is the author of the Advanced Interpretation Report (AIR) of the EQ-i.

Brady Wilson is currently a Partner with Juice Inc. Since 1993, Brady has trained and coached executives and managers in Fortune 500 companies across North America. His deep expertise is communication, specifically enabling leaders to unlock discretionary effort by engaging the emotions of their people through face-to-face conversation. Brady spent the first 6-years of his training career working with Eagle's Flight, one of the world's leading training organizations, as a researcher, designer and facilitator. In 1999, Brady launched his own business, Juice Inc. Juice's mission is to enrich peoples' lives by co-creating environments where it feels good to work and where it is easier to get things done. Juice helps leaders and managers release high levels of employee engagement through the skill of Pull Conversation. As one of the two partners of Juice, Brady helps people experience others' realities. He makes the complex simple and creates experiences that move concepts from the head, to the heart, to the hands. He has become an authority on how to unlock collaboration and draw out innovation to reach optimum performance levels. Brady is a highly animated, intensely pragmatic presenter, trainer and coach who elicits conviction, trust and credibility, giving people the courage, desire and skills to act on change.

Nimira Harjee is the Director of Organization Effectiveness at CIBC. In her present role as a change and OD practitioner, she supports large-scale organizational projects. As well, Nimira has also provided consultative support for Performance Measurement and Management. Over the last year, she has been part of the Global Operations team within Technology and Operations providing change support to mitigate and manage people risks on projects and organizational change. Nimira has also conducted numerous change awareness sessions for both leaders and employees to help them gain a better appreciation of the impact of organizational change at a personal level and understand how best to increase their effectiveness through change. As well, she has helped build change capability within the business and the HR community at CIBC. In her previous role, Nimira was Director of Learning with the CIBC's Knowledge Network and has been an HR professional for a number of years. Throughout the course of her career, Nimira has been aware of the importance of building critical emotional intelligence competencies and their impact on personal and organizational success.

Lydia Roy is an executive and life coach, business consultant and facilitator with over 18 years of integrated leadership, business, coaching, mentoring, facilitating, career development, succession planning, performance improvement and assessment experience in both corporate and entrepreneurial settings.

Lydia has cross-industry experience and has a speciality in retail operations. She coaches successful executives and business professionals whose leadership and people skills may be holding them back from realizing their true goals and maximizing their professional success. In addition, she coaches small business owners to develop and implement strategies to grow their businesses successfully.

Lydia has an active and diverse professional life: Member of the teaching faculty at the Adler School of Professional Coaching Inc., which offers an intensive coach certification program in Toronto and Arizona; Current host of the Connecting CEO's radio show; Qualified to provide a variety of assessments including Myers Briggs, FIRO B, Predictive Index, Drake P3, and is a True Colors and Standard Deployment Inventory Facilitator; An active member of the International Coach Federation, Lydia served in a leadership role for the GTA ICF International Coaching Awareness Week for 2003 and was a member of the Board of Directors for 2004; and Graduate of the University of Western Ontario.

Lydia is also a professional musician who performs for the Etobicoke Philharmonic Orchestra. She has a passion for the arts and supports artists and business leaders to realize their dreams.

Noel Genoway is currently the Manager of Learning and Developmentfor Cadillac Fairview Corporation. He has facilitated courses in Human Factors, Leadership and Management training. He is currently initiating a program in Emotional Intelligence and will address the concerns and tools for the implementation of this program in a larger corporation. Noel has a B.A. from the University of Calgary and an M.A. from the UBC. He has been involved in Learning and Development for over 15 years.

Mike Dombrow is the Director of Continuous Improvement and Associate Communications at Wal-Mart Canada Corp. Prior to this role, he was Director of Training and Development, overseeing programs that affected 70,000 employees across Canada. Mike has also served as a member of corporate strategy teams at Wal-Mart, and Shoppers Drugmart before that. As a Six Sigma Master Black Belt, Mike is responsible for identifying projects that will deliver significant cost savings through process improvement or redesign. In his presentation, Mike will lead participants through some of the intricacies of EI literature and will relate theory to practice in the workplace. Some of the concepts that will be covered are: leading practices for problem analysis: applying objective measures that thwart unwanted emotional response; attaining creativity and sound judgment in decision-making: applying gut, heart and mind in the decision process; involving your team for best solutions: creating an environment that engages people encourages diversity of opinion; and implementation: achieving objectives through detailed action plans and measurement that is perceived to be fair.