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TRAINING & DEVELOPMENT PERFORMANCE MEASUREMENT
Conference held in Toronto on January 17, 18 & 19, 2006
Chairs: Christine Arsenault, Internal Training Specialist, Research in Motion; Jan Varner, MBA, CTDP, Chief Executive Officer, United Way, Kitchener-Waterloo and Area; Nathalie Doré, B.A., M.Ed, CHRP, National Manager, Learning and Organizational Development, Benjamin Moore & Company Limited; Barry Nelson, Owner, Practical Management of Canada Inc.
CD-ROM: Ov 10 hours of video presentations
To purchase, please contact Federated Press.
TOOLS FOR TRACKING TRAINING
Using learning contracts as an evaluative tool in training & development
Dan Neundorf, Manager, Professional Development, Human Resources, Hoffmann-La Roche Limited Canada
- Examine the use of learning contracts
- the use of learning contracts and how they can benchmark the training process
- Learning contracts designed to build shared responsibilities and expectations between a staff member and his or her manager
- Implementing Learning contracts make sense to increase accountability for learning and support for learning back on the job
"The learning contract can be a simple yet powerful process. It is a time when a manager and staff member can communicate, collaborate and celebrate. Never underestimate the power of partnering!"
"Learning contracts encourage learners to personalize their learning goals which in turn helps to increase motivation to learn and take ownership of their professional development."
Video: 32 minutes • Overheads • Paper 9 pgs (1,058 words)
The use of games in evaluation
Christine Arsenault, Internal Training Specialist, Research in Motion
- What is Evaluation?
- Bloom’s Taxonomy
- Kirkpatrick’s Four Levels of Evaluation
- Purpose of Games in Training
- How games can evaluate learning
- What Games Shouldn’t Do
"Academic games have definite strategy with clear goal in mind, while having fun or interactive but more important is to have objective."
"Winning in academic games should depend on knowledge of subject-matter and on problem-solving skills."
Video: 50 minutes • Overheads
The integrated training measurement tools of the Ontario Energy Board
Mary Giles, Senior Human Resources Consultant, Ontario Energy Board
- Discover the tools used by OEB staff to set individual/career goals, track advancement
- Define objectives and indicators to measure achievement
- Evaluate and maintain the system
- Understand the role of Employee-Manager in the process
- Role of Employees-Managers
"It is important that every company is able to design and develop measurement tools to track individual learning plans, career goal setting and track advancement."
Video: 41 minutes • Overheads
Using online tools to evaluate attitudes and performance
Michael Gibson (writer/director/producer), President, Zapdramatic
- Methods of Evaluation
- Online Quiz and disadvantage of using quiz
- Dramatic simulations
- Case studies by using animated characters to uncover biases and tendencies
"Simple Flash-based simulations can be used to evaluate attitudes and competencies in a wide variety of situations to evaluate training progression and improve employee effectiveness. Simulation can evaluate knowledge acquired and identify attitudes and habits that can lead to ethical problem. The user can understand what of any particular problem and also why and how because it is a time base and can proceed through it and in a good simulation you will encounter the consequences of the earlier decision that was made."
Video: 37 minutes
EXAMINING TRAINING IN ITS ORGANIZATIONAL CONTENT
Evaluating trainee potential in a selective development program
Wendy Macdonald, Director, Organizational Development, Sunnybrook & Women's College Health Sciences Centre
- Critical Success Factors for Leadership Development
- Leadership Development Program and Value Proposition, Program competency framework, Objectives of the program
- Selection Process of candidates
- Effectiveness and ROI Measures
"Health care, it would appear is on the brink of a leadership crisis. An entire generation of healthcare professionals is preparing to retire. Yet few qualified individuals are standing in the wings to take their place. Among the most important issues for a successful and effective healthcare system in the future is a sufficient pool of management talent and leadership."
"The confidence, pride and sense of accomplishment our leaders feel; the recognition they receive for their project work; and the relationships and networks they have built with their colleagues is PRICELESS."
Video: 36 minutes • Overheads
Training evaluation in mobilizing project teams
Jan Varner, MBA, CTDP, Chief Executive Officer, and Heather Montgomery, Campaign Director, United Way, Kitchener-Waterloo and Area
- Challenge and Goal of project team
- Using tool Models for training
- Learning Outcomes: Driving the training methods Knowledge, Skills and Attitude
- Monitoring team adaptation/learning by Training Audit, Quantitative and Qualitative
"Always having the ‘goal’ in front is very rewarding and monitoring and evaluation of training should be based on all aspects of knowledge, skills and attitude for better outcome and achievement for high performance team.”
Video: 46 minutes • Overheads
EVALUATING YOUR TRAINING PROGRAM
Developing meaningful T&D performance measures
Michelle La Charité, Executive Director, Service Delivery, Circles
- Corporate Themes and Goals
- The matrix you set for your training team
- Training Teams to have measurable matrix and data available and data mining
- Data Tracking and methods of tracking
"All Training Team performance matrix should be "linked" into Corporate matrix, and to the departmental matrix for whom you are providing your training services."
"Training departments must align to corporate and departmental goals in order to be effective and successful in the eyes of the corporation."
Video: 44 minutes • Overheads
Identifying and measuring the lasting impact of training
Nathalie Doré, B.A., M.Ed, CHRP, National Manager, Learning and Organizational Development, Benjamin Moore & Company Limited
- Classic Model of Corporate Training
- Types of Transfer: Near Transfer, Far Transfer, Voluntary Transfer and Managed Transfer
- Factors that influence motivation
- Learning Transfer Strategy Tool
- Expanding the transfer partnership
"The learner’s desire to use knowledge and skills developed in a learning environment to the work environment."
"If you don't measure it, it will not improve; if you don't monitor it, it will get worse."
Video: 41 minutes • Overheads
Evaluating and improving training practices through learning communities
Carol A. Harper, M.Ed., Senior Manager, Leadership & Development Faculty, BMO Financial Group, Institute for Learning
- Four Critical Activities to Fuel Learning Communities for heightened performance in an organization
- Identify, engage and ‘launch’ a potential Learning Community (using campaign and conference models)
- Design a plan to incorporate multiple elements
- Capitalize upon community expertise to create new knowledge and skill
- Identify critical success factors and organizational impact
- Characteristics of Successful Learning Communities
"There is an imperative for a Learning Community to organically and continuously Create, Capture, Codify and ultimately Convey knowledge, expertise and progressive practices throughout the community."
"A high performance Learning Community is a network of colleagues continuously learning by sharing existing knowledge or building new knowledge that helps the community perform better…faster…smarter."
Video: 51 minutes • Overheads
Evaluating online learning programs
Jon Schmidt, Officer in Charge of the Leadership Development, Outreach and Information Systems Training Section, Toronto Police Training and Education Unit; Rod Spencer, B.A., F.F.S., P. Mgr., Professor & Online Coordinator, Centre for Justice Studies, Humber College, Toronto
- How online learning stands on its own
- Cost benefit analysis
- Appropriateness of online delivery
- Evaluation methodologies
"Learners who pursue online are generally more motivated to learn and more apt to take responsibility and ownership for learning. Interactive participation is more objective in the online environment also."
"In organisations committed to learning, the program evaluation process helps to address effectiveness and assists in understanding learner perspectives."
Video: 51 minutes • Overheads
MEASURING & MAXIMIZING TRAINING ROI
Calibrating vital skills ROI up-front
Barry Nelson, Owner, Practical Management of Canada Inc.
- Get the Focus on VITAL SKILL OBJECTS
- Management to value vital skills learning
- Entry level evaluation
- Education vs. Vital Skill Learning & Development
- Vital Skill Environment
- Calibration Rules for Vital Skills Growth
"Several factors impact the effectiveness of the initial vital skills training of new hires and it is important to chart a clear path that management can use to measure an individuals' vital contribution to the job during training.."
Video: 62 minutes • Overheads • Paper Attachment
What's leadership development got to do with ROI?
Lila M. Larson, Leadership Development Consultant, Coach, Coaching Links, Inc.
- Leadership Development by Focusing on increasing the "soft skills" of organizational leaders
- Steps required to measure ROI
- Goals of a Leadership Development program
- Strategic deployment of resources
- How and why leadership development be assessed and measured
- Options and Benefits for measuring ROI
"Assessing ROI for your Leadership Development program requires strategic thinking and decision making by Executives and Key Managers."
Video: 40 minutes • Overheads
What gets measured gets done: A continuous improvement performance management system
Maurice Villeneuve, Manager of Operations, Ministry of Training, Colleges & Universities
- Evolving visions and missions
- Stakeholder interests
- Trust enabling strategies
Shifting from "control" to being "in service"
"Continuous Improvement Performance Management System is built on research into principles and conceptual models of performance measurement, it ensures high standards of development service."
"Continuous Improvement Performance Management System is built on research into principles and conceptual models of performance measurement, it ensures high standards of development service."
Video: 43 minutes • Paper 2 pgs. (203 words) |